FAQ:
Q1: What is your packaging method?
A: We ensure safe delivery of our DC charging stations with waterproof, moisture-proof, and shockproof packaging, enclosed in a sturdy wooden crate for added protection during transport.
Q2: What are your payment terms?
A: We require a 30% deposit via T/T, with the remaining 70% due before delivery. We provide photos of the products and packaging before final payment.
Q3: What is your lead time?
A: Our lead time is typically 30-40 days and depends on the items and order quantity. For special requirements, expedited processing is available upon request.
Q4: Can you provide customized development of the products?
A: Yes, we offer customization services. We can tailor the product appearance based on the drawings you provide and replace specified components as requested .
Q5: What is your sample policy?
A: If we have ready parts in stock, we can provide samples. Customers are responsible for sample and courier costs.
Q6: Do you test all products before delivery?
A: Yes, all products undergo 100% testing before delivery.
Q7: How do you ensure long-term customer relationships?
A: 1. We prioritize high quality and competitive pricing to benefit our customers.
2. We treat every customer with sincerity and respect, fostering a friendly business environment.
